Perfect your processes

The keyword here is ‘process’ – a chain of small actions, a sequence of little steps that you take to accomplish certain tasks, to reach your goal.

  • Understand how to optimise each step of the process for repetitive tasks, define existing processes and the need for new ones.

  • Learn to think in algorithms, pinpoint which processes you can automate.

  • Recognise how to apply RPA to candidate management, customer care, marketing and more.

Your Program

  • 1

    Robotic Process Automation: A Definition

    • The Keyword is Process, so Let's Make Sandwiches

  • 2

    At the (Virtual) Office

    • We Used to Call This Workflow ...

  • 3

    Thinking in Algorithms

    • If You Want to Organise a Process...There are Two Kinds of Building Blocks

  • 4

    How it All Works

    • Sadly For Me...There's No Actual Robot

  • 5

    Case One: Candidate Management

    • Non-Automated Processes Leave a Lot to be Desired

  • 6

    Case Two: Employee Onboarding

    • Seldom Done Perfectly, Although Always the Same for Every Employee

  • 7

    Case Three: Customer Care

    • Pick, Pack, Monitor, Measure, Payment...Integrate!

  • 8

    Case Four: Marketing Automation

    • It's all About Funnels: Attention, Interest, Desire, Action

  • 9

    Case Five: The IT Department

    • Hardware, Software, User Accounts, Security...Sometimes Thousands of Times Over

  • 10

    Will I Lose My Job?

    • If a Machine Does Your (Boring) Job...You Get the Good Stuff

  • 11

    Risks and Advantages

    • The GIGO Law...and Look Out for Sharks

  • 12

    Robotic Process Automation - Course Questions

    • Robotic Process Automation

Ready?

Learn to manage processes that are repetitive, rule-based, and consistent.

Your Instructor

Ömer Atiker

Ömer Atiker is an established expert on digital transformation. As a consultant, he advises mid-sized and large companies during transformational change. Ömer is also an international keynote speaker for both internal change related events and congresses. Executive Coach Frank Asmus called him “The Dad of Digital”. His client list includes Audi, BASF, Bayer, Dräger, Hermes, Kyocera, Merck, Mitsubishi, Randstad, Satorius, Singapore Airlines, Swiss Airlines, Volkswagen. Ömer has written three commercially published books on digital transformation. His fourth book “Smart Transformation Hacks” was published in June 2020. He lives in Freiburg, Germany, close to France and Switzerland.

How RPA works

(Think in algorithms).

"You use different systems to bring it all together: looking things up, entering data, checking data, changing data, combining and moving information. These are your business processes and you can automate these with software. This software (the robot) uses your computer just the way you would. Isn’t that nice?"

When a machine does your job, what are you supposed to do?

(Move sideways. Do something different).

"We will lose some jobs to the machines, and that’s a fact. The good news is this is all the boring, repetitive, monotonous work, that nobody really likes to do. RPA gives you power, it helps you to get more stuff done so you can concentrate on the more interesting tasks. In fact, it enhances your jobs".

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